• Client: oneworld.com
• Industry: Airline Alliance
• Net Worth: Approximately $30 billion

oneworld.com needed a custom Learning Management System (LMS) to train travel agents on selling and booking Round-the-world fares, accessing promotions, and gathering more information about the alliance. The goal was to enhance agent knowledge, streamline booking processes, and ultimately increase revenue.

Red Hot Digital developed a comprehensive custom LMS tailored to oneworld’s unique requirements. Key features of the LMS included:

1. Responsive Design: Ensured accessibility across all devices, providing a seamless user experience on desktops, tablets, and smartphones.
2. Custom Database and Programming: Tailored database and programming to meet oneworld’s specific needs, ensuring a robust and scalable system.
3. Reporting: Enabled detailed tracking of agent progress, allowing for real-time monitoring and assessment.
4. Custom CMS: Implemented an easy-to-use Content Management System for efficient content updates and management.
5. Interactive Training Modules: Developed engaging training modules, including games and videos, to enhance learning and retention.
6. User Login Interface: Provided a secure and user-friendly login interface for agents.
7. Multi-Language Support: Catered to a global audience by offering support in multiple languages.
8. Intranet Support: Enabled accessibility for users without internet access, ensuring all agents could benefit from the training.
9. Tracking and Certification: Monitored scores and issued completion certificates, validating agent proficiency and knowledge.

The implementation of the custom LMS yielded significant benefits for oneworld.com:

1. Revenue Increase: Training travel agents effectively resulted in a 53% increase in revenue from the sale and booking of Round-the-world fares.
2. Cost Efficiency: The custom LMS was more economical than off-the-shelf e-learning software, offering long-term savings and enhanced functionality tailored to oneworld’s needs.

For enterprise businesses like oneworld.com, a custom LMS is essential to meet specific training requirements and drive efficiency. Red Hot Digital, with over 15 years of experience and an all-in-house team, specializes in developing bespoke solutions that foster growth and success. Trust us to deliver a custom LMS that enhances your training programs, improves agent performance, and boosts your revenue.

Partner with Red Hot Digital to achieve unparalleled efficiency and growth through custom LMS development.