• Client: Copa Airlines
• Industry: Airline
• Website: Copa Airlines Specialist Program

Copa Airlines aimed to develop a custom Online Specialist Program to educate travel agents about Panama as a destination, Copa Airlines services, and the Panama Stopover Program. The goal was to provide agents with comprehensive knowledge and tools to promote and sell the Panama Stopover Program effectively.

Red Hot Digital designed a custom, interactive training platform tailored to the needs of Copa Airlines. The platform was structured to provide engaging and detailed lessons on various aspects of Panama, Copa Airlines, and the Panama Stopover Program. Key features of the program included:

1. Interactive Training Modules: Engaging lessons and sub-lessons designed to be informative and easy to follow.
2. Progress Tracking: Visual indicators showing agents their progress through the training program.
3. Destination Highlights: Detailed information on Panama’s top attractions, culture, and travel tips.
4. Product Details: Comprehensive insights into Copa Airlines services and the Panama Stopover Program.
5. Quizzes: Knowledge checks at the end of each module to test and reinforce learning.
6. Resume Functionality: Allows agents to return and continue their training from where they left off.

Our team executed the project through the following steps:

• Content Development: Created detailed and engaging content covering Panama’s destinations, Copa Airlines services, and the Panama Stopover Program.
• Interactive Design: Developed interactive modules and quizzes to make learning engaging and effective.
• User-Friendly Interface: Designed an intuitive platform that allowed agents to easily navigate through the training materials.
• Progress Indicators: Implemented visual progress trackers to motivate agents and provide a sense of accomplishment.
• Resume Capability: Enabled functionality for agents to save their progress and resume training at their convenience.

The custom Online Specialist Program provided significant benefits for Copa Airlines:

1. Enhanced Knowledge: Travel agents gained a comprehensive understanding of Panama as a destination and Copa Airlines’ offerings, improving their ability to promote the Panama Stopover Program.
2. Increased Engagement: The interactive and user-friendly design of the platform led to higher engagement and completion rates among agents.
3. Improved Sales: Well-informed agents were better equipped to sell the Panama Stopover Program, leading to increased bookings and customer satisfaction.
4. Positive Feedback: Agents appreciated the detailed and engaging training materials, resulting in positive feedback and a higher likelihood of recommending the program to peers.

This case study highlights our expertise in developing tailored e-learning solutions that meet the specific needs of our clients. By creating a comprehensive and engaging Online Specialist Program, we helped Copa Airlines enhance the knowledge and capabilities of their travel agents, leading to increased promotion and sales of the Panama Stopover Program.

Trust Red Hot Digital to develop custom e-learning platforms that will empower your agents with the knowledge and tools they need to succeed. Partner with us to achieve excellence in training and education for your business.